Teravictus monitors both your AI chatbot and human support, detects patterns humans miss, and alerts your team in Slack - 30-90 days before customers leave.
Teravictus connects to your Zendesk account and monitors every conversation - from both your AI chatbot and human agents. No blind spots. No tickets falling through the cracks.
Result: 100% visibility across all support layers
Our proprietary AI algorithms analyze every support interaction using multi-dimensional pattern recognition to detect churn risk before it escalates. Research shows multi-signal analysis outperforms single metrics by 40%.
Teravictus combines behavioral patterns, conversation quality metrics, and historical context into a unified churn prediction system. Our algorithms continuously learn and adapt to identify at-risk customers across your entire support queue.
Result: 92% accuracy in detecting at-risk customers early
When high-risk patterns emerge, Teravictus sends rich Slack alerts with everything your team needs to act fast. No tab switching. No manual research. Just complete context in one place.
Result: 5-minute triage vs. 45 minutes of tab-switching and research
Beyond preventing churn, Teravictus helps you systematically improve your AI chatbot by identifying knowledge gaps, training opportunities, and systematic issues.
Result: Confidently scale AI chatbot knowing quality is monitored
Higher retention outcomes when catching signals 30-90 days early vs. last-minute saves
Detection accuracy for at-risk customers through multi-signal pattern analysis
Start from $25/week • 10-minute setup • Cancel anytime
Complete feature comparison with leading alternatives
| Feature | Zendesk AI | Fin AI | Pylon | Teravictus |
|---|---|---|---|---|
| Primary Function | Automate L0/L1 responses | Automate L0/L1 responses | Organize multi-channel tickets | Predict churn from support quality |
| Support Levels | L0 and L1 only | L0 and L1 only | All levels (routing) | All support levels |
| Scope of Analysis | Only Zendesk AI tickets | Only Fin AI conversations | All channel messages | All Zendesk tickets (AI + human) |
| Churn Detection | Not available | Not available | Not available | Core feature (92%) |
| Monitors Human Agents | No | No | No (organizes only) | Yes (every ticket) |
| Alert Mechanism | Email notifications | None (reactive only) | New ticket / SLA alerts | Real-time Slack with risk score |
| Pricing Model | Per-agent cost + per-resolution | Per-agent + per-resolution | Per-seat monthly | Usage-based ($25/week) |
| Plan Availability | Specific Zendesk plans only | Specific Intercom plans only | Standalone product | Works with ALL Zendesk plans |
See how Teravictus can help your team prevent churn and improve support quality
Connect Zendesk to Slack with our guided 10-minute setup and start resolving tickets faster than ever before.