1. Introduction
Teravictus ("we", "our", or "us") operates a digital SaaS platform that integrates Zendesk support tickets with Slack workspaces. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
By using Teravictus, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, company name, and billing information when you create an account
- Integration Credentials: OAuth tokens for Zendesk and Slack (encrypted and securely stored)
- Configuration Data: Channel mappings, notification preferences, and custom settings
2.2 Automatically Collected Information
- Usage Data: Number of tickets processed, API calls made, feature usage patterns
- Technical Data: IP addresses, browser type, device information, and timestamps
- Service Data: Zendesk ticket metadata and Slack message metadata (we do not store full ticket content)
2.3 Data We Process But Don't Store
We process Zendesk ticket content and customer information in real-time to send notifications to Slack, but we do not permanently store this sensitive data. Only metadata necessary for service functionality is retained.
3. How We Use Your Information
- Service Delivery: To provide and maintain our Zendesk-Slack integration service
- Communication: To send service updates, security alerts, and support messages
- Billing: To process payments and manage subscriptions through our payment processor (Dodo Payments)
- Improvement: To analyze usage patterns and improve our service features
- Security: To detect, prevent, and address technical issues and security threats
- Legal Compliance: To comply with legal obligations and protect our rights
4. Data Sharing and Disclosure
4.1 Third-Party Service Providers
We share data with trusted third parties who assist in operating our service:
- Supabase: Database and authentication services (data stored in secure cloud infrastructure)
- Dodo Payments: Payment processing (they handle billing information securely)
- Google Cloud (Gemini AI): AI-powered critical incident detection (ticket metadata only)
- Zendesk & Slack: Direct API integrations as configured by you
4.2 Legal Requirements
We may disclose your information if required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to this Privacy Policy.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data in transit is encrypted using TLS/SSL protocols
- Secure Storage: Sensitive credentials are encrypted at rest using AES-256 encryption
- Access Controls: Strict access controls and authentication requirements for our systems
- Minimal Data Retention: We only store data necessary for service functionality
- Regular Security Audits: Ongoing monitoring and security assessments
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Data Rights
6.1 GDPR Rights (EU Residents)
If you are located in the European Economic Area, you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Restriction: Request limitation of processing of your data
- Right to Data Portability: Receive your data in a machine-readable format
- Right to Object: Object to processing of your data for certain purposes
- Right to Withdraw Consent: Withdraw consent where we rely on it for processing
6.2 CCPA Rights (California Residents)
If you are a California resident, you have the following rights:
- Right to Know: Request disclosure of personal information collected, used, or sold
- Right to Delete: Request deletion of personal information we have collected
- Right to Opt-Out: Opt-out of the sale of personal information (we do not sell your data)
- Right to Non-Discrimination: Exercise your rights without discriminatory treatment
6.3 Exercising Your Rights
To exercise any of these rights, please contact us at teamteravictus@gmail.com. We will respond to your request within 30 days.
7. Data Retention
We retain your information only as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained while your account is active and for 90 days after cancellation
- Usage Metadata: Retained for 12 months for billing and analytics purposes
- Billing Records: Retained for 7 years to comply with tax and accounting regulations
- Ticket Content: Not permanently stored (processed in real-time only)
8. Cookies and Tracking
We use essential cookies and similar tracking technologies to:
- Maintain your login session
- Remember your preferences and settings
- Analyze service usage and performance
- Detect and prevent security threats
You can control cookies through your browser settings, but disabling cookies may affect service functionality.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
10. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending an email notification to your registered email address
- Displaying an in-app notification when you log in
Your continued use of the service after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: