From Setup to Success in 3 Steps

Get Teravictus monitoring your AI chatbot + human support in under 10 minutes. No coding required. No engineering team needed.

Start receiving instant alerts the moment critical patterns are detected.

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Step 1: Connect Zendesk + Slack

5 minutes

Secure one-click connection to your Zendesk account and Slack workspace. We monitor every conversation - from both your AI chatbot and human agents.

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Zendesk

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Teravictus

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Slack

Key Details:

  • âś“OAuth 2.0 secure authentication - no passwords needed
  • âś“Read-only access - we never modify your tickets or settings
  • âś“Automatic sync of historical tickets (past 30 days)
  • âś“Real-time monitoring starts immediately after connection
  • âś“Works with all Zendesk plans (Essential, Suite, Support)
  • âś“Monitors AI chatbot conversations AND human agent tickets

What Happens During Setup:

  • 1.Click "Connect Zendesk" and authorize read-only access
  • 2.We pull your last 30 days of tickets (AI chatbot + human)
  • 3.Connect your Slack workspace with one click
  • 4.Our AI begins analyzing patterns immediately

What We Monitor:

  • •AI chatbot conversations (complete transcripts)
  • •Human agent tickets (all fields and comments)
  • •Customer sentiment across both channels
  • •Response latency patterns
  • •Repeat issue occurrences
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Step 2: AI Monitors and Analyzes Everything

Real-time + Historical

Our AI immediately begins analyzing your past 30 days of tickets and monitors all new conversations in real-time. Every interaction is automatically evaluated using proprietary churn detection algorithms.

What Happens Automatically:

  • •Pattern baseline established from historical tickets (24 hours)
  • •Real-time monitoring of all new AI chatbot + human conversations
  • •Advanced churn risk analysis on every ticket
  • •Cross-channel pattern detection (AI → human escalations)
  • •Critical incidents flagged and sent to Slack instantly
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Step 3: Get Alerts Instantly

Real-time

Critical incident alerts appear in Slack the moment our AI detects high-risk patterns. No delays, no batch processing - just instant notifications when it matters most.

What You'll See:

📬Slack notification in #zendesk-critical-alerts
🚨 CRITICAL INCIDENT DETECTED
Customer: Acme Corp (Enterprise)
Issue: 3rd attempt, AI chatbot quality issue detected
Risk: High churn probability
Click to see full 360° context with:
• Complete conversation history
• Churn risk analysis
• Recommended actions
• Related tickets from other customers

What Happens Next:

  1. Your team reviews the alert (5-minute triage vs. 45-minute investigation)
  2. Take action based on recommendations (senior agent assignment, engineering escalation, etc.)
  3. Teravictus continues monitoring to verify the issue is resolved
  4. Pattern learning improves over time as the system learns your customer base

Ready to Get Started?

Setup takes 10 minutes. Start receiving instant alerts immediately.

Book Demo with FounderSee Pricing

Setup FAQs

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Connect Zendesk to Slack with our guided 10-minute setup and start resolving tickets faster than ever before.

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10-minute guided setup
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