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Scale Corp
🎯 TERAVICTUS ANALYSIS: Scale Corp
🚨 CRITICAL RISK DETECTED
AI-powered analysis complete - Immediate intervention required
Enterprise customer expressing extreme frustration with delayed response time (72+ hours). Explicit cancellation threat detected with high urgency language. Customer has mentioned competitor evaluation in progress.
"This is completely unacceptable. Been waiting 3 days and still no response. Already talking to Intercom about switching. Going to cancel our $50k/year subscription if this isn't fixed TODAY."
- •🔴 Critical: Executive outreach within 1 hour
- •💰 Offer: 3-month service credit + dedicated CSM
- •📞 Schedule: Same-day leadership call
- •🎯 Follow-up: Daily check-ins until resolved
AI Analysis Notice: This assessment is generated by AI and should be verified by human judgment. While our system has high accuracy, always review the original ticket context before taking action. Use this as a prioritization tool, not a replacement for support team expertise.
Analysis completed at 10:24 AM | Powered by Teravictus
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🚨 CRITICAL INCIDENT DETECTED
Teravictus Analysis • Ticket #2847 • Today at 3:42 PM
🎫 Ticket #2847 - Cannot process refund
Situation: Frustrated customer threatening to cancel subscription due to billing issues. Mentions switching to competitor.
📊 Critical Incident Score: ██████████ 85/100
On it! Escalating to billing team and reaching out to customer directly. @mike can you process the refund manually?
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